At Laxsupport, we pride ourselves on thoroughly evaluating products and services that our customers may rely on for their businesses. Our goal is to ensure that you have access to reliable, secure, and customer-friendly solutions. Unfortunately, after careful consideration, we cannot recommend Square Payments as a payment processing solution. Here’s why.
A Troubling Track Record: Over 3,000 Complaints in Just 4 Years
Since its founding, Square Payments has amassed over 3,000 complaints in just four years. This staggering number raises serious concerns about the platform’s reliability and customer service. While Square has gained popularity for its sleek design and ease of use, the volume of complaints suggests that many users have faced significant issues, ranging from frozen accounts to poor customer support.
Account Freezes and Holds: A Major Red Flag
One of the most common complaints about Square is its tendency to freeze or hold funds without warning. For small business owners, cash flow is critical, and having access to your money is non-negotiable. Unfortunately, many Square users have reported sudden account freezes, often with little to no explanation. This can be devastating for businesses that rely on timely access to their funds to pay suppliers, employees, or other expenses.
Square claims these freezes are part of their fraud prevention measures, but the lack of transparency and communication leaves many users frustrated and financially strained. If your business cannot afford to have its funds held indefinitely, Square is not the right choice for you.
Poor Customer Support: A Recurring Issue
Another major issue with Square is its customer support—or lack thereof. Many users have reported difficulty reaching a live representative, long wait times, and unhelpful responses when they do manage to get through. For a service that handles sensitive financial transactions, this level of support is unacceptable. When problems arise, you need a payment processor that is responsive and capable of resolving issues quickly. Square’s track record suggests it falls short in this critical area.
Hidden Fees and Unclear Pricing
While Square advertises straightforward pricing, many users have encountered hidden fees and unexpected charges. These fees can add up quickly, eating into your profit margins and making it difficult to budget effectively. Transparency is key when it comes to payment processing, and Square’s lack of clarity in this area is a significant drawback.
Security Concerns: Is Your Data Safe?
Square’s rapid growth and widespread adoption have made it a target for cybercriminals. While the company has implemented security measures, the sheer volume of complaints about account breaches and unauthorized transactions is concerning. If you’re processing sensitive customer data, you need a payment processor with a proven track record of security and reliability. Square’s history of security issues should give any business owner pause.
Better Alternatives Exist
Given the numerous issues with Square, it’s worth exploring alternative payment processors that prioritize customer satisfaction, transparency, and reliability. At Laxsupport, we recommend researching providers with a strong reputation for excellent customer service, clear pricing, and robust security measures. Your business deserves a payment processor that works as hard as you do—not one that creates unnecessary headaches.
Final Thoughts: Proceed with Caution
While Square may seem like a convenient option at first glance, its track record of complaints, account freezes, poor customer support, hidden fees, and security concerns make it a risky choice for businesses. At Laxsupport, we believe in empowering our customers with honest, well-researched advice. Based on our evaluation, we strongly advise against using Square Payments.
Your business’s financial health is too important to entrust to a platform with such a problematic history. Explore other options, and choose a payment processor that aligns with your needs and values. Your peace of mind—and your bottom line—will thank you.
If you’re unsure which payment processor is right for you, feel free to reach out to us at Laxsupport. We’re here to help you make informed decisions that support your business’s success.